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Store Policy

We guarantee all of our animals 100% for sex and health.
However, with the growing number of worlds firsts that we produce and have and the growing number of genes being proven we can no longer 100% guarantee the genetics on our animals. When we have animals in question we ask a numerous amount of breeders in helping i.d. them and give it our best shot and telling exactly what is in it but some genes are hidden or reflected in different combinations that we can no longer be 100% sure anymore and I believe that falls for most breeders out there at this point. We do however under guess animals and never intentionally sell something wrong. We do back our animals that we produce and sell as being 100% het if sold as such! Effective August 22, 2018
Hatchlings are feeding on mice unless stated elsewhere. We start them on mice and swap to rat pups around 150 grams usually. Weights listed are LOW estimated, if you need exact weight before purchasing please ask but also take into account that may take a few hours or day or two depending on our work load and someone else can purchase via our website (www.hardwiredexotics.com) in the mean time. I'm posting this here because this happens quite often!

Shipping is not done daily and usually on Monday's but sometimes other arrangements can be made. Our shop is a few hours away from FedEx hubs so it's a planned day not a last minute day.
SHIPPING IS NOW UPDATED TO $50 FLAT RATE SHIPPING UNLESS ANIMAL/ANIMALS EXCEED 1000 GRAMS.
Animals being shipped must be delivered on first attempt by person for live arrival guarantee. Any issue with animal needs to be addressed within first 2 hours of fedex arrival
He highly recommend hub to hub shipments! Much safer for the animal! If you want your package insured from FedEx then that price is $2 per $100 for money back. In case of DOA and no insurance bought animal will be replaced when available or credit given, we do not refund payments unless insurance has been bought and processed accordingly.
Local pick up can be arranged which also involves a shop tour (as long as we have time and feel comfortable)!

Payment plans are available for animals over $301, please inquire.
WE DO NOT DO HOLDS OR PAYMENT PLANS FOR ANIMALS $300 OR LESS UNLESS YOU PUT HALF DOWN AND REST WITHIN 2 WEEKS. $301 PLUS PURCHASES ARE 25% DOWN NONREFUNDABLE AND WEEKLY OR BIWEEKLY PAYMENTS AGREED UPON BY CUSTOMER AND US. LENGTH OF PLAN DEPENDS ON WHICH ANIMAL AND CUSTOMER NEEDS BUT USUALLY 30 DAYS UNLESS HIGHER PRICED ANIMAL/ANIMALS OR UNUSUAL CIRCUMSTANCES.
We do not offer payment returns or anything more then credit given (for amount paid) for 6 months on buyer back outs. You agreed to a payment plan, it is not our responsibility to make sure you can do this, its yours. However we understand things can come up and offer 6 month credit to help you. Again we do not, under any circumstance, send funds back once sent unless animal is no longer available or insurance was purchased on a DOA and processed accordingly and carrier refunds us to send to you.
We except PayPal through our website at www.hardwiredexotics.com only ( no PayPal on payment plans) Venmo and Cashapp prefered, Square, Money Orders, Gold, Silver, and Cash are also accepeted. Let us know what best suits you. (We also trade sometimes for things of value non animal related)

Thanks for reading and enjoy our productions!
We look forward to hearing from you!